WebApr 6, 2024 · CXone’s asynchronous digital inbox, My Agent eXperience (MAX) facilitates personalized, friction-free cross-channel communication. MAX provides agents with interaction history, CRM customer data, customer sentiment analysis, and consolidated smart routing for every interaction. WebFeb 21, 2024 · However, if we switch to classic, the agent does load and click to dial works. We esclated the issue to inContact. inContact engineers have said the problem lies on the Salesforce side. They are saying that inContact is unable to find the Run Apex Servlet and so the agent and the click to dial are unable to work properly.
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